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The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.

This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.

Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.

Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all.

Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full.

Her winnings from the lottery drawing were completely ignored by the casino. This request was delayed but Mary received the winnings at last, but not in full.

This case is uncertain and complicated, still open and unresolved. Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.

The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.

Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.

We understand this can be frustrating for the player. The current status is unknown. Black points: 3 for this casino. Delayed payment, the casino was not responding to emails from the player.

The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.

Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account.

We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino. Two withdrawal requests approved after a week, but the payment was delayed.

The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.

The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.

In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.

Uncertain case. The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.

Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.

Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.

Long verification process, money not received even 4 months after the casino had claimed it was on the way. It was obvious that the player had the right to receive their winnings.

The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.

Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.

Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.

He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.

No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino.

Failed self-exclusion. Black points: 36 1 for this casino. The casino failed to self-exclude the player and they were able to make more deposits and lose more money.

The player asked to get self-excluded from the casino and they did acknowledge their request via email.

But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.

The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.

Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.

No other information is available. Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.

The representative claimed the situation was complicated because of the number of the payments, there were six of them.

From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.

Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.

The player's payment was extremely delayed while the casino stopped communicating with them. The case remains unresolved. Black points: 39 1 for this casino.

Extremely delayed multiple withdrawal requests. Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.

They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.

Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.

In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.

The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.

Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.

The complaint remained unresolved. Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.

The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.

There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.

The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.

The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.

The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.

Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.

The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.

Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.

After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid. Player's self-exclusion request was ignored.

The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.

The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.

Complaints on related Planet 7 Casino Unspecified weak relation. Black points: 89 for this casino.

The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino. The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.

Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.

There is no update available at this time. Black points: 20 for this casino. Long verification process without getting any answers from the casino.

The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.

On one occasion, they canceled some of his winnings for a reason of not playing according to the rules.

The player asked for an explanation, but none was given. No reaction from the casino, no more update. Black points: 9 for this casino.

Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money. The player's three withdrawals were delayed for at least a month.

There is no further information. Long withdrawal process due to a software issue ending with an account closure. The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive.

He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.

Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.

The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.

They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything.

No more update since. Player has probably been paid. Show 5 similiar complaints with 1, black points in total 44 for this casino. Black points: 12 for this casino.

Complicated and delayed withdrawal process. The casino didn't respond. She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.

Unfortunately, the casino never responded to her new complaint and it stayed unresolved. Black points: 5 for this casino. The casino kept on promising them that they would receive it soon, but they didn't.

Complicated and delayed withdrawal and account verification processes. The player requested a withdrawal and sent all the documents needed for the account verification multiple times.

They were told that their withdrawal had been approved and would arrive soon, but that didn't happen. No further details are available.

Player received only a partial amount of their deposits back. The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.

No more information is available. Complicated withdrawal process. The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.

In the end, the complaint remained unresolved. Delayed withdrawal process. The casino stopped responding to the player. After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.

But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.

Ever since then, there had been no further information on whether the player received their money or not. The player passed their account verification but the casino wouldn't allow them to withdraw their funds.

No other information is available after that and the complaint remains unsolved. Black points: 99 2 for this casino.

After five weeks of waiting, the player received their first payment installment. Soon after that, the complaint was closed at that point.

The casino didn't respond to the player's reopening of the complaint at all. We believe it was just delayed and the player received all the money.

The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.

The player, Spoon, complained about the lack of information he received from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again.

He has been waiting for his winning for over a month. No reply from the casino, no more update available. Black points: 79 2 for this casino.

Long withdrawal process, still no update from the casino after one month. The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.

The casino customer support didn't provide any answers. No reply from the casino, no more update. Black points: 69 2 for this casino. The player's two withdrawal requests were approved but not received.

The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.

Black points: 53 1 for this casino. The player was waiting for the last payment to arrive. The player received all of their payment installments, but one.

The casino responded that the last payment was approved and sent, but it wasn't received by the player. Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.

There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino.

The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent. However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval.

No reaction from the casino, no more update from the player. The player was accused of multiple account holdings. This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.

The casino claimed that they found out that there were several accounts associated with the player's account's IP address.

They also said that they tried to contact the player multiple times via email but never received any response from the player.

The player said all their accusations were false. The player was having issues with the verification because he was getting a new driving license.

The player was waiting for his payment but it couldn't be verified because of the missing documents. The player was in the process of obtaining a new driving license and the whole process would take up to four months.

Extremely long withdrawal processing for over two months. The player is complaining about not receiving any payment and a lack of contact from casino support.

The player provided a wrong account number and because of that, the payment was delayed. The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.

There have been no further updates about this case since then but we assume that the player has been paid in the end. The player had problems with receiving their money, changed the payment method after which part of the payment was missing.

Casino accommodated the player with an alternative way of payment after this incident. There is no further update ever since. Show 18 similiar complaints with 1, black points in total 32 for this casino.

The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.

The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue.

There was no more update since and we believe that the player was probably paid. Extremely long withdrawal processing.

The player is complaining about huge delays in payments. The player complained that he was told that he would receive multiple small payments within several months.

Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon. There is no update since and the player had probably been paid.

The winning was sent to the player via check but it was not eligible to be cashed out. The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it.

The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager.

The player had been waiting for their winning for almost a year. The player was waiting for his approved withdrawals when suddenly the status of the payments was set to 'paid'.

Player contacted the casino about this mistake on many occasions. Casino replied after the player made this complaint.

No update since. An extremely delayed payment which the player had waited for months and the casino wouldn't reply at all. The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt.

After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since.

We believe that the player had probably been paid. Player had been waiting for the payment for months, things started to move after he made a complaint.

The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.

Finally, he filed a complaint online and received a reply from the casino about his payment being processed. No update since and the player has probably been paid.

Player had been waiting to receive his winning for a long time. The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.

However, in mid-January of , he still didn't receive anything. The player complained about not getting any of his winnings.

The player used to be a VIP member and had the first withdrawal approved in November and the second one in December However, in January , he still hasn't received anything and the casino support was not helpful to him either.

There was no reaction from the casino, no more update, the player has probably been paid. Extremely long withdrawal processing of a smaller amount.

The player complained about a late payment of his winning. About a one month after the player requested a withdrawal, they were approved but still hasn't received anything.

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